Balancing Life in the Service Industry

Working in the event industry may seem like a dream come true, to be part of creating something that will bring joy and happiness, excitement and fun to all those attending the event. From planning a wedding, the single most important day in many couples lives, to the perfect birthday bash, it all seems like an exciting thing to be apart of but when you are the one planning there are some key hurdles and points to overcome and keep in mind. Specifically you must learn quickly how to work with different types of people. Two areas that are important to understand are the dynamic personalities out there and being consistent with communication.


Personalities


This world is full of different people, which makes it, of course, unique! However, its an important point to keep in mind when working in a service industry, where you are dealing with new people every day. Everyone has different way of interacting, different way of conveying a message and as someone who has to decipher exactly what someone wants, you have to be in tune with different personalities. Ive found that listening is the most important thing to do when having an initial conversation with the client. Secondly is to ask the right questions. You want to pull out as much information and learn the most about that person in your initial meeting. You will learn quickly how things with progress based on their responses, and determine what the best mode of communication with that person is. I've always told me self just remember that understanding and patience are two things you must never take for granted.

Open Communication


Being able to understand and be patient with a client is essential, but there is alot more than this when it comes to actually implementing the plan you have created with them. You must be able to keep consistent communication with the client. Always making them aware of any changes or bumps along the road when it comes to your booking and confirming their appointments and meetings with vendors. Again this can come back to the personality of your client, some may find it their mission every day to send you many emails, with questions, concerns etc. Others may be silent, until you probe them with questions. Its important to recognize a balance for yourself and between you and your client when communicating. Like any business operating in the service industry creating a positive client experience is essential. It is positive word of mouth that will build your blossoming business, and capture you some great referrals.


So, now you have read two major areas of concern that are essential to the event planning industry. Every job is different and will not always run as smooth as you would like it to, but I find that if you keep a clear head and listen while asking the right questions you can avoid plenty of headaches and misunderstandings.


Good luck to others starting out in the industry!

~Jennifer